ANALYZING STUDENTS’ EXPERIENCE IN LMS SPOT UPI USING THE UEQ
Abstract
Abstract: The rapid expansion of digital learning environments has increased students’ reliance on Learning Management Systems (LMS), including SPOT UPI. However, limited studies have examined the platform’s overall user experience across all User Experience Questionnaire (UEQ) dimensions. This study aims to evaluate the user experience (UX) of SPOT UPI, identify its strengths and weaknesses, and provide recommendations for system improvement. A quantitative-dominant mixed-method design was applied, involving 81 student respondents for the UEQ survey and two participants for follow-up semi-structured interviews selected through purposive sampling. The UEQ data were analyzed to generate mean scores for six UX dimensions, while interview data were thematically analyzed to support the interpretation of quantitative findings. The results indicate that Perspicuity (1.05) and Efficiency (0.78) achieved the highest scores, reflecting adequate clarity and functionality. In Contrast, Stimulation (0.50) and Novelty (-0.15) were the lowest, indicating limited engagement and innovation. Overall, pragmatic quality (0.84) outperformed hedonic quality (0.17), suggesting that users value functionality more than enjoyment. In conclusion, SPOT UPI is generally usable but lacks aesthetic appeal, emotional engagement, and innovative features, highlighting the need for interface redesign and performance optimization to enhance the overall learning experience.
Keywords: learning management system; user experience; user experience questionnaire
Abstrak: Perkembangan pembelajaran digital membuat mahasiswa semakin bergantung pada Learning Management System (LMS), termasuk SPOT UPI. Meski digunakan secara luas, evaluasi pengalaman pengguna secara komprehensif berdasarkan seluruh dimensi User Experience Questionnaire (UEQ) masih belum banyak dilakukan. Penelitian ini bertujuan untuk mengevaluasi user experience (UX) pada SPOT UPI, mengidentifikasi keunggulan dan kelemahannya, serta memberikan rekomendasi perbaikan sistem. Penelitian menggunakan desain penelitian mixed-method dominan kuantitatif, melibatkan 81 responden pada survei UEQ dan dua partisipan pada wawancara semi-terstruktur yang dipilih melalui purposive sampling. Data UEQ dianalisis untuk memperoleh nilai rata-rata pada enam dimensi UX, sedangkan data wawancara dianalisis secara tematik untuk memperkaya interpretasi temuan kuantitatif. Hasil menunjukkan bahwa Perspicuity (1,05) dan Efficiency (0,78) menjadi dimensi dengan skor tertinggi, mencerminkan bahwa SPOT UPI mudah dipahami dan cukup membantu dalam menyelesaikan tugas. Sebaliknya, Stimulation (0,50) dan Novelty (-0,15) memperoleh skor terendah, menandakan rendahnya tingkat keterlibatan dan inovasi yang dirasakan pengguna. Secara keseluruhan, pragmatic quality (0,84) lebih tinggi dibandingkan hedonic quality (0,17), menunjukkan bahwa pengguna lebih mengutamakan aspek fungsional daripada kenyamanan emosional. Temuan tersebut mengindikasikan bahwa SPOT UPI sudah layak digunakan secara fungsional, tetapi masih memerlukan peningkatan pada interface, pengalaman visual, dan fitur inovatif agar dapat memberikan pengalaman belajar digital yang lebih menarik dan optimal.
Kata kunci: learning management system; pengalaman pengguna; user experience questionnaire
References
V. M. Bradley, “Learning Man-agement System (LMS) Use with Online Instruction,” International Journal of Technology in Educa-tion, vol. 4, no. 1, pp. 68–92, Dec. 2020, doi: 10.46328/ijte.36.
M. Alenezi, “Digital Learning and Digital Institution in Higher Edu-cation,” Education Sciences, vol. 13, no. 1, p. 88, Jan. 2023, doi: 10.3390/educsci13010088.
H. Fibriasari, W. Andayani, T. T. A. Putri, and N. Harianja, “Learn-ing Management System Now and in The Future: Study Case from the Indonesian University Stu-dents,” International Journal of Information and Education Tech-nology, vol. 13, no. 1, pp. 158–165, 2023, doi: 10.18178/ijiet.2023.13.1.1791.
R. Leandros, B. D. Wijanarko, and D. F. Murad, “Evaluasi Pengala-man Pengguna Pada Learning Management System Menggunakan Metode User Expe-rience Questionnaire,” Jurnal Sis-tem Informasi Bisnis, vol. 14, no. 4, pp. 385–391, Jul. 2024, doi: 10.21456/vol14iss4pp385-391.
A. Pratama, A. Faroqi, and E. P. Mandyartha, “Evaluation of User Experience in Integrated Learning Information Systems Using User Experience Questionnaire (UEQ),” Journal of Information Systems and Informatics, vol. 4, no. 4, pp. 1019–1029, Nov. 2022, doi: 10.51519/journalisi.v4i4.394.
M. A. Maricar, D. Pramana, and D. R. Putri, “Evaluasi Penggunaan SLiMS pada E-Library dengan Menggunakan User Experience Questionnaire (UEQ),” Jurnal Teknologi Informasi dan Ilmu Komputer (JTIIK), vol. 8, no. 2, pp. 319–328, Apr. 2021, doi: 10.25126/jtiik.202184443.
A. M. Saleh, H. Y. Abuaddous, I. S. Alansari, and O. Enaizan, “The Evaluation of User Experience on Learning Management Systems Using UEQ,” International Jour-nal of Emerging Technologies in Learning (iJET), vol. 17, no. 07, pp. 145–162, Apr. 2022, doi: 10.3991/ijet.v17i07.29525.
A. D. Wicaksana, R. Juliansyah, M. A. Lubis, A. Fami, and B. Wahyoedi, “Measuring the User Experience of LMS CLASS-IPB Using the User Experience Ques-tionnaire Method,” Journal of In-formation Systems and Informatics, vol. 6, no. 2, pp. 851–864, Jun. 2024, doi: 10.51519/journalisi.v6i2.731.
B. Bygstad, E. Øvrelid, S. Ludvigsen, and M. Dæhlen, “From dual digitalization to digital learn-ing space: Exploring the digital transformation of higher educa-tion,” Computers & Educa-tion, vol. 182, no. 104463, p. 104463, Jun. 2022, doi: 10.1016/j.compedu.2022.104463.
M. Dumas, M. L. Rosa, J. Mendling, and H. A. Reijers, Fun-damentals of Business Process Management. Springer, 2018.
D. Turnbull, R. Chugh, and J. Luck, “Learning management sys-tems: a review of the research methodology literature in Australia and China,” International Journal of Research & Method in Ed-ucation, vol. 44, no. 2, pp. 164–178, Mar. 2020, doi: 10.1080/1743727x.2020.1737002.
E. Ramadansyah, R. G. Guntara, and A. Prehanto, “Design Think-ing Approach for User Interface and User Experience on Campus Online Learning Platform,” Jurnal Teknologi Informasi dan Pendidi-kan, vol. 17, no. 2, pp. 344–357, Jul. 2024, doi: 10.24036/jtip.v17i2.842.
J. W. Creswell and J. D. Creswell, Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. SAGE Publications, 2017.
M. Schrepp, “User Experience Questionnaire (UEQ),” UEQ Online. [Online]. Available: https://www.ueq-online.org/
