EUCS, IPA, AND CSI INTEGRATION TO DETECT UBSI ONLINE EXAM SYSTEM SATISFACTION

Rakhmat Hadi Sucipto, Wahyu Indrarti, Saddam Hussaen, Rani Rani

Abstract


Abstract: The online exam system is used to evaluate student learning, but it has some limitations. Therefore, it is necessary to research the user satisfaction of the system. This study aims to assess user satisfaction using the End User Computing Satisfaction (EUCS), Importance Performance Analysis (IPA), and Customer Satisfaction Index (CSI) methods. The results showed that three dimensions, namely, accuracy, ease of use, and timeliness significantly affected user satisfaction, while content and format did not have a significant effect. IPA analysis shows the majority of attributes (12 attributes) are in quadrant II, which indicates moderate satisfaction, 11 attributes in quadrant III, one attribute in quadrant I, and three attributes in quadrant IV. CSI concluded that the online exam system provides satisfactory service with a score of 77.54%.


Keywords: csi; eucs; ipa; online exam system; user satisfaction

 

 

Abstrak: Sistem ujian online digunakan untuk mengevaluasi pembelajaran mahasiswa, tetapi sistem ini memiliki beberapa keterbatasan. Karena itulah perlu penelitian kepuasan pengguna sistem tersebut. Penelitian ini bertujuan menilai kepuasan pengguna dengan menggunakan metode End User Computing Satisfaction (EUCS), Importance Performance Analisys (IPA), dan Customer Satisfaction Index (CSI). Hasil riset menunjukkan tiga dimensi yaitu, akurasi, kemudahan penggunaan, dan ketepatan waktu signifikan mempengaruhi kepuasan pengguna, sementara konten dan format tidak berpengaruh signifikan. Analisis IPA menunjukkan mayoritas atribut (12 atribut) berada di kuadran II, yang mengindikasikan kepuasan sedang, 11 atribut di kuadran III, satu atribut di kuadran I, dan tiga atribut di kuadran IV. CSI menyimpulkan sistem ujian online memberikan layanan yang memuaskan dengan skor 77,54%.

 

Kata kunci: csi; eucs; ipa; kepuasan pengguna; sistem ujian online


Full Text:

PDF

References


M. M. Islam et al., “The Development and Deployment of an Online Exam System: A Web Application,” Asian J. Res. Comput. Sci., vol. 16, no. 2, pp. 1–11, Jun. 2023, doi: 10.9734/ajrcos /2023/v16i2335.

C. Apriza, T. Fahredza, E. Hartati, and W. Yunifa, “Analisis Kualitas Aplikasi Ujian Online Pada SMAN 6 Palembang Menggunakan Model User Satisfaction Green Pearson,” pp. 93–98, 2024.

A. W. Muzaffar, M. Tahir, M. W. Anwar, Q. Chaudry, S. R. Mir, and Y. Rasheed, “A systematic review of onli ne exams solutions in e-learning: Techniques, tools, and global adopti on,” IEEE Access, vol. 9, pp. 32689–32712, 2021, doi: 10.1109/ACCESS .2021.3060192.

M. Aristeidou, S. Cross, K. Rossade, C. Wood, T. Rees, and P. Paci, “Online exams in higher education: Exploring distance learning students’ acceptance and satisfaction,” J. Comput. Assist. Learn., vol. 40, no. 1, pp. 342–359, Feb. 2024, doi: 10.1111/jcal.12888.

K. Lee and M. Fanguy, “Online exam proctoring technologies: Educational innovation or deterioration?,” Br. J. Educ. Technol., vol. 53, no. 3, pp. 475–490, 2022, doi: 10.1111/bjet.13 182.

W. T. Prastio and A. Sugiharto, “Comparative Analysis of User Satisfaction of End User Computing Satisfaction, DeLone & McLean and Webqual 4.0 Methods,” JPPIPA J. Penelit. Pendidik. IPA, vol. 10, no. 9, pp. 6826–6834, 2024, doi: 10.29303/jppipa.v10i9.8484.

D. Al-Fraihat, M. Joy, R. Masa’deh, and J. Sinclair, “Evaluating E-learning systems success: An empirical study,” Comput. Human Behav., vol. 102, pp. 67–86, 2020, doi: 10.1016/j.chb. 2019.08.004.

M. L. Hamzah, R. F. Rahmadhani, and A. A. Purwati, “An Integration of Webqual 4.0, Importance Performance Analysis and Customer Satisfaction Index on E-Campus,” J. Syst. Manag. Sci., vol. 12, no. 3, pp. 25–50, Jun. 2022, doi: 10.33168/JSMS.2022.0302.

Q. Lai and J. Denholm, “Importance-Performance Analysis (IPA) in Researching the Satisfaction of Simulation,” Int. J. Gaming Comput. Simulations, vol. 16, no. 1, pp. 1–18, Oct. 2024, doi: 10.4018/IJGCMS. 356501.

R. H. Sucipto, “Analisis Indeks Kepuasan Pelanggan dan Tingkat Kepentingan untuk Peningkatan Kinerja Koperasi Karyawan Repub lika,” JMBI UNSRAT (Jurnal Ilm. Manaj. Bisnis dan Inov. Univ. Sam Ratulangi)., vol. 8, no. 3, pp. 857–877, 2021, doi: 10.35794/jmbi.v8i3.38628.

L. M. El-Hadj and D. E. Yahiaoui, “Proposal of a Customer Satisfaction Index Model (Part of the Antecedents) Adopted to the Algerian Context,” Manag. Econ. Rerivew, vol. 9, no. 1, pp. 41–60, Feb. 2024, doi: 10.24818/mer/2024.01-03.

K. Haerani, K. Imtihan, and W. Murniati, “Analisis Kepuasan Penggu na Aplikasi Sidawai Menggunakan End User Computing Statisfaction (EUCS) dan Importance Performance Analysis (IPA),” J. Teknol. Inf. dan Ilmu Komput., vol. 11, no. 4, pp. 845–854, 2024, doi: 10.25126/jtiik. 1148906.

B. Maulana, M. Rahmawita, Syaifu llah, and M. Jazman, “Analisis Kepua san Pengguna Aplikasi MyTelkomsel menggunakan Metode Importance Peformance Analysis (IPA) dan End User Computing Satisfaction (EUCS) User Satisfaction Analysis of MyTelkomsel Application using,” Sist. J. Sist. Inf., vol. 14, no. 1, pp. 307–322, 2025.

J. F. Hair, G. T. M. Hult, C. M. Ringle, and M. Sarstedt, A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). California: SAGE Publications, Inc, 2022.




DOI: https://doi.org/10.33330/jurteksi.v11i2.3814

Article Metrics

Abstract view : 25 times
PDF - 15 times

Refbacks

  • There are currently no refbacks.


Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Universitas Royal

Copyright © LPPM UNIVERSITAS ROYAL

 

Lisensi Creative Commons
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional.
pkv games bandarqq qiu qiu https://kemenagtabalong.id/ https://aoi.ngo/ https://zeronet.id/ https://bilderhoster.org/ https://kemenagbandaaceh.com/ https://perdosrijaya.org/ https://dwr-rental.com/ http://www.anatolekatok.com/ http://www.leonatamusic.com/ http://www.vaudiosoftllc.com/ https://indonesianfeministjournal.org/ https://ugcolleges.com/ https://www.bovendigoelkab.go.id/cak/ http://www.sipp.pn-nunukan.go.id/ https://journal.lemigas.esdm.go.id/public/ https://jurnal.kemendag.go.id/plugins/sob/ https://www.sipp.pn-lamongan.go.id/ https://www.mediaelangnusantara.com/ https://digimarly.com/ slot resmi misterhoki