Dinda Elpita Sari Munthe, Fauriatun Helmiah, and Chitra Latiffani. “ANALYSIS OF THE EFFECT OF E-CRM AUTOMATION ON SERVICE EFFICIENCY AT DIAH FASHION STORE”. JURTEKSI (jurnal Teknologi dan Sistem Informasi) 12, no. 2 (March 3, 2026): 215 - 222. Accessed March 5, 2026. https://jurnal.stmikroyal.ac.id/index.php/jurteksi/article/view/4409.