QUALITY ANALYSIS OF ORPHAN PMKS SYSTEMS WITH WEBQUAL 4.0 AND IPA METHODS

: The PMKS Orphan Data Collection System is specifically designed to collect data on orphans in Central Lombok Regency. Although it has been around since its creation, there has been no assessment made of the quality of this system. Therefore, this study aims to analyze the quality of the PMKS Data Collection Information System for Orphans using the WebQual 4.0 method and Importance Performance Analysis (IPA). This study aims to identify factors that affect system service quality, focusing on four WebQual 4.0 variables, namely usability, information quality, service interaction, and User Satisfaction. Data was collected through distributing questionnaires and analyzed using IPA methods to assess users' views and expectations of the system. The results of the analysis showed that overall, the quality of this system was rated very good with the Webqual Index score reaching a score of 77%. However, there are certain areas that still need improvement, the PMKS Data Collection System for Orphans has a conformity rate of 98% and an average gap value (GAP) - 0.06929. Priority is directed at quadrant I and quadrant 3. Improvement recommendations can be made by prioritizing indicators found in quadrants I and III based on the results of the IPA analysis. Thus, effective improvement efforts can be directed to improve the quality of the PMKS Data Collection System for Orphans in accord with user expectations.


INTRODUCTION
Information and communication technology plays a major role in improving service quality, where the internet is the main means of accessing various information and data.The existence of a website is one form of internet utilization [1][2].The Central Lombok Regency Social Service has built and developed a data collection system with the name PMKS Orphans with the address https://pmks.lomboktengahkab.go.id/ [3].
Orphaned PMKS Data Collection System is system system that is used to record information about orphan data in Central Lombok Regency.This system was created in 2020 with t h e aim of monitoring the number of orphans in Central Lombok Regency.This system is designed specifically for parties involved in data collection activities throughout the Central Lombok region.Including the super admin from the Social Service, the Regent of Central Lombok, and 139 other orphan data collectors.
Based on the results of the author's interview with Mr. Tatang as the PMKS operator at the Social Service that so far the manager has never measured the quality of the System on Orphaned PMKS that was built, so it is difficult to know how far the system meets user satisfaction and expectations in public services related to information on the Orphaned PMKS Data Collection System [4] [5].The importance of this research was carried out to evaluate the effe ctiveness of the system as well as identifying aspects that need to be improved to ensure user satisfaction [6].With this research, it is hoped that it can help managers to optimize system perfor mance and improve the quality of the system.
The quality assessment of a website can be determined using the WebQual approach, which was developed by Barnes and Vidgen since 1998, has undergone four changes and is often used to assess the quality of website services based on user evaluations The Importance-Performance Ana lysis (IPA) method helps identify factors or attributes that are important to an agency in meeting user satisfaction [10] [11].
Lila Setiyani, Jaki Wagiar, Evelyn Tjandra, conducted research in 2020 with the title "Analysis of the Quality of the Dapodik Application System at the Coordinating Committee of the Ministry of Education.This research method uses WebQual From the three indicators of the variable measuring the quality of the Dapodik system based on the webqual method which includes usability, informa tion quality and service interaction quality and consists of 22 questionnaire instrument items, all of which have met the validity and reliability requirements [12].
Sylvi Ellyusman, Rieka F Hutami, conducted research in 2017 with the title "Quality Analysis of Academic Inform ation Systems Using the Importance Performance Analysis (Ipa) Method".This research uses Quantitative Methods with Descriptive Analysis Techniques (Level Analysis) and the Importance Per formance Analysis Method (IPA) based on WebQual indicators.4.0.The questio nnaire was distributed to 439 student respondents in seven faculties at XYZ University, as well as conducting intervie ws with operational managers and data center managers of the Directorate of Information Systems [13].

METHOD Image 1. Research method
Steps from The research is as follows:

Problem Analysis
In this section the author carries out the identification and analysis of problems that exist in the Central Lombok Social Service [14].

Literature Study
At this stage, collecting references that contain information related to research that is relevant to the problem at hand [14].

Data Collection
Conducting information searches with three stages, namely observation, interviews and distributing questionnaires to 139 data collectors who record orphans in Central Lombok Regency, with 60 people taken as samples based on the Slovin formula [15]: (1) Explanation: n = Explains the Total Sample N = Explains the Total Population 1 = Is a Constant Value 2 = Critical value 10% = 0.1

Data Analysis and Management
Initial data obtained from the results of distributing questionnaires to data col-lectors of the Orphaned PMKS Data Collection System.Orphans will be analyzed using MS Excel tools and IBM SPSS software.The first analysis is to group respondents based on the same characteristics according to the responses selected in the research questionnaire [14].

Data Management Using the Webqual 4.0 Method Validation Test
This stage compares the r_count value with r_table.A questionnaire is considered correct if the value of r_count> r_table.Where (r_table) is obtained by the following formula: (2) In this study, n (number of respondents) = 60 people, so to calculate the r_table value, namely df = n-2 = 60-2 = 58, with a significant 0.05 so that the r_table is obtained at 0.254 [16].

Reliability Test
Reliability measurement is done by finding the Cronbach's Alpha value, where the data is considered reliable if the Cronbach's Alpha value is > 0.60 [15] [14].

Webqual Index (WQI)
WQI (Webqual Index) is used to assess the overall quality of a website.Max-imum Score is the result of multiplying the weighted importance with the highest scale.Weighted Score is obtained from the average to-tal result multiplied by the average value of the user research [17] [18].The steps that need to be taken to calculate the Webqual Index (WQI) value, namely: Average This is the average value of all respondents' answers to the performance level questionnaire.

MoI (Mean of Importance)
Is the average value of all answers respondents on the importance questionnaire.

Gap Analysis
The calculation of the GAP value is used to determine the quality of the system based on performance and user expectations.If GAP = 0 or GAP > 0, system performance meets user expectations.If GAP < 0, website performance does not meet user expectations [1] [19].

𝑒 (7)
Explanation: Qi (Gap) = Is the Score of the Gap Perf (i) = Average score of each Performance Item Imp (i) = Average score of each Importance Item

Drawing conclusions
At this stage, conclusions are drawn from the results obtained through the assessment of the WebQual 4.0 and IPA methods [21].

RESULTS AND DISCUSSION
At this stage contains the results and discussion of the research, where in this study the analysis is carried out is using webqual 4.0 method and Importance Performance Analysis on orphan PMKS data collection syste.The PMKS system scored 77% in quality analysis using the Webqual Index (WQI), indicating a very good quality level.However, there is a need for improvement with a focus on service interaction.The results of the analysis in From the results of data analysis in Table 6, it can be concluded that there is a level of gap between performance and expectations that results in a negative overall attribute value, with a total value of -0.06929.This indicates that the Orphaned PMKS data collection system has not operated in accordance with user expectations, and users feel that the current system performance is still unsatisfactory.

Validation test
the performance and importance of a website with the X (performance) and Y (importance) scales[16][6].The formula used is as follows: Value xi = Performance Value yi = Importance value

Table 1 .
Validation Test