PEMBINAAAN BAGI PEKERJA PT MANDOM INDONESIA BATAM DALAM MENINGKATKAN COMPETENCE ENGLISH FRONTLINER

Ance Jusmaya, Crisnova Katalonika Siahaan

Abstract


Abstrak: Menurunnya minat membaca di kalangan English is an international language, so that the application of English covers all aspects of people's lives, especially in a company. The application of English can be seen in the company PT. Mandom Indonesia Batam, where some staff in certain parts such as frontliners, receptionists, ambassadors, and marketing must be able to use English because they are serving as reception guests both locally and internationally.  Becouse of the importance of the role of English in PT. Mandom Batam  Indonesia in interacting with guests, the workers there should be given  the training in the application of the principles of cooperation and greetings in English (address forms). So that, they can create a positive impression while working.It can be important becouse Indonesian is  famous for their modesty. cooperative principle).This is based on the theory of Grice in Crabtree (2003) that in communicating every speaker and speaker must be able to understand the four principles of cooperation in communication, among others, quality maxim, quantity maxim, maximance relevance and manner maxim. The training uses the lecture method and direct interaction with the training participants with interactive practice techniques on the material regarding the principles of communication cooperation (address forms.) From this service results can be seen increasing the understanding and skills of workers at PT Mandom Indonesia Batam on the principle of cooperation and greetings in English

 

Keywords: English Competence, Frontliner, Address form

 

Abstrak: Bahasa Inggris adalah bahasa Internasional sehingga penerapan bahasa inggris meliputi semua aspek kehidupan masyarakat terutama di sebuah perusahaan. Penerapan bahasa inggris dapat terlihat pada perusahaan PT. Mandom Indonesia Batam, dimana sebagian staff pada bagian tertentu seperti front liner, receptionist, ambassador, dan marketing harus mampu menggunakan bahasa inggris karna bertugas sebagai penerima tamu baik lokal maupun internasional. Melihat akan pentingnya peranan bahasa Inggris di PT. Mandom Indonesia Batam di dalam berinteraksi kepada tamu maka perlu kiranya diberikan pelatihan bagi perkerja  di dalam penerapan prinsip kerjasama dan sapaan dalam bahasa Inggris (address forms) agar dapat menimbulkan kesan yang positif dari tamu asing terhadap sikap pekerja lokal yang terkenal dengan kesopanannya.Prinsip kerjasama (cooperative principle) ini didasari pada teori Grice di (Crabtree, 2013) bahwa di dalam berkomunikasi setiap penutur dan tertutur harus dapat memahami empat prinsip kerjasama di dalam berkomunikasi antara lain, quality maxim, quantity maxim,relevance maxim dan manner maxim. Pelatihan menggunakan metode ceramah dan interaksi langsung terhadap peserta pelatihan dengan teknik interactive practice terhadap materi mengenai prinsip kerjasama komunikasi dan (address forms.) Dari hasil pengabdian ini dapat terlihat peningkatan pemahaman dan keterampilan pekerja di PT Mandom Indonesia Batam terhadap prinsip kerjasama dan sapaan dalam bahasa Inggris

 

Kata kunci: Kompetensi Bahasa Inggris,Frontliner,Address Form


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References


Crabtree. (2013). Meaning and Context Language Files. Colombia: Ohio State University Press.

Karim, S. A. (2018). Analysis On Cooperative Principle And Politeness Principle In Guest Complaining At X Hotel In Kuta-Bali A, (February 2017). https://doi.org/10.22225/jr.2.2.68.394-408

Parker, F. (1986). Linguistics for Non Linguist. London: Taylor & Francis




DOI: https://doi.org/10.33330/jurdimas.v2i1.291

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