Edi Kurniawan, Abdul Karim Syahputra


COVID-19 (Coronavirus Disease 2019 is a pandemic that is sweeping the world today. From the WHO data, the number of confirmed cases increases every day, including in Indonesia. Misinformation is commonplace as people are active in seeking information about COVID-19. Valid information and real are needed to be a trusted source of knowledge. In this case, Indonesia ranging from the central government to local governments provide a web-based information portal to make a trusted information center to the community, including in Asahan Regency. Usability is one of the factors in the success of a government website. minimum to find out how easy it is to use and the purpose of its use achieved according to end-users. Usability testing in this study uses the System Usability Scale (SUS) method because SUS is a valid and reliable usability testing tool even with a small sample. The SUS Score results made on the web portal COVID-19 Asahan Regency amounted to 70.19 which shows that the website is acceptable but still not usable as a whole because of grade-scale=C and adjective-rating=ok category. From these results, it can be seen that this portal website still needs to be developed back to a better stage.


Keywords: COVID-19; System Usability Scale (SUS); Usability; Website

Full Text:



Q. Lin et al., “A conceptual model for the coronavirus disease 2019 (COVID-19) outbreak in Wuhan, China with individual reaction and governmental action,” Int. J. Infect. Dis., vol. 93, no. February, pp. 211–216, 2020, doi: 10.1016/j.ijid.2020.02.058.

A. K. Sharma, “Novel Coronavirus Disease (COVID-19),” Resonance, vol. 25, no. 5, pp. 647–668, 2020, doi: 10.1007/s12045-020-0981-3.

D. R. Buana, “Analisis Perilaku Masyarakat Indonesia dalam Menghadapi Pandemi Virus Corona (Covid-19) dan Kiat Menjaga Kesejahteraan Jiwa,” SALAM J. Sos. dan Budaya Syar-i, vol. 7, no. 3, 2020, doi: 10.15408/sjsbs.v7i3.15082.

World Healt Organization, “Novel Coronavirus(2019-nCov),” 2020. [Online]. Available:

R. Nurislaminingsih, “Layanan Pengetahuan tentang COVID-19 di Lembaga Informasi,” Tik Ilmeu J. Ilmu Perpust. dan Inf., vol. 4, no. 1, p. 19, 2020, doi: 10.29240/tik.v4i1.1468.

R. A. Purnama, “Analisa faktor yang mempengaruhi tingkat keberhasilan website pemerintahan.” Universitas Gadjah Mada, Yogyakarta, 2009, [Online]. Available:

A. R. Al-Soud and K. Nakata, “Evaluating e-govemment websites in Jordan: Accessibility, usability, transparency and responsiveness,” Proc. 2010 IEEE Int. Conf. Prog. Informatics Comput. PIC 2010, vol. 2, pp. 761–765, 2010, doi: 10.1109/PIC.2010.5688017.

A. Sivaji, A. Abdullah, and A. G. Downe, “Usability testing methodology: Effectiveness of heuristic evaluation in E-government website development,” Proc. - AMS 2011 Asia Model. Symp. 2011 - 5th Asia Int. Conf. Math. Model. Comput. Simul., pp. 68–72, 2011, doi: 10.1109/AMS.2011.24.

J. Nielsen, “Usability 101: Introduction to usability (2012),” URL http//www. nngroup. com/articles/usability-101-introduction-to-usability/[Accessed Novemb. 2016], vol. 9, p. 35, 2012.

I. H. N. Aprilia, P. I. Santoso, and R. Ferdiana, “Pengujian Usability Website Menggunakan System Usability Scale Website Usability Testing using System Usability Scale,” J. IPTEK-KOM, vol. 17, no. 1, pp. 31–38, 2015, [Online]. Available:

J. R. Lewis, “The System Usability Scale: Past, Present, and Future,” Int. J. Hum. Comput. Interact., vol. 34, no. 7, pp. 577–590, 2018, doi: 10.1080/10447318.2018.1455307.

A. Bangor, T. Staff, P. Kortum, J. Miller, and T. Staff, “Determining what individual SUS scores mean: adding an adjective rating scale,” Determ. what Individ. SUS scores mean adding an adjective Rat. scale, vol. 4, no. 3, pp. 114–123, 2009.

J. R. Lewis and J. Sauro, “The factor structure of the system usability scale,” Lect. Notes Comput. Sci. (including Subser. Lect. Notes Artif. Intell. Lect. Notes Bioinformatics), vol. 5619 LNCS, pp. 94–103, 2009, doi: 10.1007/978-3-642-02806-9_12.

Z. Sharfina and H. B. Santoso, “An Indonesian adaptation of the System Usability Scale (SUS),” 2016 Int. Conf. Adv. Comput. Sci. Inf. Syst. ICACSIS 2016, pp. 145–148, 2017, doi: 10.1109/ICACSIS.2016.7872776.

J. Brooke, “SUS : A Retrospective,” J. Usability Stud., vol. 8, no. 2, pp. 29–40, 2013.

A. Garcia, “UX Research| Standardized Usability Questionnaire.” Chaione, 2013, [Online]. Available:

J. Brooke, “SUS: a “quick and dirty’usability,” Usability Eval. Ind., p. 189, 1996.

K. Setemen, L. J. Erawati Dewi, and I. K. Purnamawan, “PAON usability testing using system usability scale,” J. Phys. Conf. Ser., vol. 1165, no. 1, 2019, doi: 10.1088/1742-6596/1165/1/012009.

J. Sauro, “Measuring usability with the system usability scale (SUS). 2011,” URL http//www. Meas. com/sus. php [accessed 2014-05-16][WebCite Cache ID 6Pc86naGW], 2011.


Article Metrics

Abstract view : 5 times
PDF - 5 times


  • There are currently no refbacks.